If you have any issues with our organisation we would like to hear from you. Complaints should be made in writing to the Chairman (please see Contacts page for address). Our procedure is to refer all complaints to the committee who will jointly agree the course of action to be taken. As the committee meetings are only held quarterly, discussion about complaints will initially be conducted by email between all the committee members. This will enable us to give a response as soon as possible. A response will be sent in writing within 4 weeks of receipt of the complaint. If a committee meeting is required to resolve the issue, a response will be sent out within 14 days of the next scheduled committee meeting.